FREQUENTLY ASKED QUESTIONS

On the product page, click the picture of the item/s you want. Choose your preferred size, check the quantity, and click add to cart. Once done, click the shopping cart icon at the top right corner of the page. 

Don’t forget to review the item/s and sizes you have chosen. After that, you can proceed to checkout. On the checkout page, you will be asked to fill out the shipping information, which includes your email, first name and last name, address, postal code, city, region, and phone number in case we need to contact you on matters concerning your order. 

Next, the shipping fee will be calculated based on your shipping address. You will have the option to review and change the shipping address. You will then be directed to the payment page. 

Currently, there are three available payment methods for securing orders on Cottonique: 

• Credit Card
• Amazon Pay 
• Shop Pay—an accelerated checkout method that allows customers to pay in installments. 

On the right side of the payment page, you can apply gift cards or discount codes. Feel free to enter available promo codes to check if they can be applied to your order.

For faster checkout on your next purchase, click remember me to save your information. You can also create your own account here.

We usually receive new shipments from our manufacturing facilities within two (3) to (4) weeks.

A slash in the middle of the size you wanted indicates that it has been sold out already, but do not worry! We’re working diligently to get you the clothing you deserve. 

If you wanted to be the first to know when the size you wanted has been restocked, select your size and click the notify me when available option located at the left side portion of the product page. 

The difference between 100% organic cotton and 100% cotton lies in the way the two are grown and produced. 100% organic cotton is grown through environment-friendly practices without the use of chemicals, synthetic pesticides, herbicides, or other harmful substances. 

On the other hand, 100% cotton is grown through conventional farming practices using the toxic materials mentioned above. Therefore, 100% organic cotton is more sustainable than its conventional counterpart. 

To know more about their difference, you may read our related article: Organic Cotton Farming VS. Conventional Cotton Farming.

We do not have retail outlets yet. Currently, our primary focus lies on optimizing our e-commerce channels to provide customers with the best online shopping experience by continuously improving our website, expanding product offerings, and ensuring efficient order fulfillment and delivery.

Although we don't have physical stores yet, Cottonique remains committed to delivering exceptional customer service and ensuring a seamless online shopping experience for our valued customers. Our online distribution channels, www.cottonique.com and www.amazon.com/cottonique offer a wide range of products and convenient shopping options. 

However, if you see a store that you deem fit to carry the hypoallergenic products you love from us, kindly let us know at customerservice@cottonique.com. 

Yes! Healthy feet are the foundation of a healthy body. That’s why we avoid harmful elastics like latex and spandex in creating our hypoallergenic socks made with GOTS-certified, 100% organic cotton. They’re available with size measurements based on foot length. 

See what fits your feet here. 

Unfortunately, we no longer have catalogs. Since we are an e-commerce brand, our extensive collections of allergy-free organic cotton items are already uploaded on our website. Check them out! Who knows, you might like a thing or two!

Of course! Since 2008, we have been at the forefront of allergy-free and skin-friendly garments, designed for those with allergies and sensitivities. Every piece of clothing we create is meticulously crafted without harmful materials commonly found in everyday attire, ensuring a gentle and irritation-free experience. 

From fabric sourcing to final touches, we avoid bleaches, pesticides, irritants, formaldehyde, synthetic textiles, rubber, latex, spandex, polyester, and microplastics. Our allergy-free organic cotton products are not just hypoallergenic, they’re also versatile! 

Clothes from Cottonique are designed to be flexible and adaptable, allowing them to be layered underneath other clothing as innerwear, worn alone as outerwear, or styled in different ways to suit various occasions. Check them our collections here. 

If you place an order today and the product/size is available in stock, you can expect an estimated delivery time of five (5) to six (6) business days within the USA. For international orders, the estimated delivery time is 15 to 25 business days.

When you purchase an E-Gift card during our regular business hours, which are Monday to Friday from nine (9) a.m. to five (5) p.m. EST, you will receive a confirmation within the same day. The confirmation email will include a link that explains how to redeem the card. You also have the flexibility to forward the said link to the intended recipient at your convenience.

Please note that our customer service is not available on weekends and US holidays. If you wish to forward the card information during a weekend or for a specific holiday, we recommend placing your order in advance during our normal business hours.

Note: E-Gift cards are electronic, so no physical cards will be shipped out as part of the purchase. You may check them out here.

We can accommodate changes and cancellations to an order as long as it has not been processed yet, usually within two (2) to three (3) hours from the time the order was completed. However, once the order has been processed, we are unable to make any cancellations or modifications. It is important to reach out to us as soon as possible if you need to make any changes to your order.

You will receive an order number confirming your order was successfully shipped once the product is on its way, you will receive another confirmation with the tracking number. Once the product has been delivered, upon delivery you will receive a final email confirming delivery of the order.

If this happens, it means that your order has been placed on hold because either the item or one of the items included in your purchase is not yet available. We need to wait for your item to be in stock before your order can be shipped out. Or you can send us an email query about your order at customerservice@cottonique.com.

Currently, we do not accept checks as a mode of payment. We only accept credit cards (VISA, Discover, American Express, Mastercard). Upon successful transaction, Essential Layer Inc. would be the company name shown in the statement.

Refunds will be processed within two (2) to (3) business days once the returned merchandise is received and confirmed it is in “Good” condition. It will usually reflect on your statement at the end of your billing cycle. See our Return and Exchange Policy)

We regret to inform you that our hypoallergenic products are not regarded as eligible expenses. Generally, clothing is considered a personal expense rather than a medical necessity.

However, FSA rules and regulations can vary. If the FSA provider determines that the service or purchase is medically necessary for you or your eligible dependents, then certain exceptions or specific circumstances may be taken into account. 

To determine the eligibility of clothing for FSA funds, we advise you to review the guidelines given by your FSA administrator and reach out to them for more accurate and personalized information. Visit our website to see the existing promos on our allergy-free organic cotton offerings.

Cottonique provides international shipping services to all destinations worldwide that are reachable by our carrier network, including Europe and the United Kingdom. Simply select your country during the checkout process, and the shipping cost will be displayed to you prior to entering your credit card details to finalize your order.

For international orders, we primarily utilize DHL for shipping. Please note that customs or import taxes will be applied upon the parcel's arrival at your location, resulting in additional upfront costs on your part.

We have free shipping within the USA on all orders over $75. For orders below $75, shipping costs will be shown during checkout.

Cottonique ships orders via USPS, DHL, UPS, or FedEx. We have a third-party shipping partner doing this for us and their system chooses the best available option when the order has been processed. The shipping carrier could only be known once the order has been shipped out and the tracking number will be sent by the system to the email address used in the order.

According to our Return & Exchange Policy located at the bottom right corner of our website:

“We would be happy to replace or exchange to you in the unlikely event that you are not completely satisfied with your order within 30 days from delivery. However, for a refund, such must not be removed from their original packaging.

• Items that have been opened and returned back to us are not repacked but disposed of in order to comply with our company's hygienic standards. Because of this, opened items with a broken seal are only subject to store credit for future purchases or exchanges.
• Items in unopened (sealed) packaging may be fit for resale and can be returned to us for either an exchange or a refund.
• All items must be sent back to us at your cost. Please note that this implies that you would be responsible for the cost of returning any merchandise to us.

Meanwhile, refunds will only be credited to the payment card or payment account used for the purchase within 40 days after the order was placed. It is your responsibility to ensure that you take all necessary care when returning goods by post and obtain proof of posting as we cannot be liable for any goods lost or damaged in transit.

Once we have received the returned item(s), you will receive the product in three (3) to five (5) business days.

We buy our yarn from GOTS-certified organic cotton farms in India. Then, we manufacture allergy-free organic cotton clothing in a controlled, allergen-free environment, situated in a 60,000-square foot factory in Parañaque City, Philippines. 

With a strong focus on specialized garment production and comprehensive eCommerce outsourcing, Clearlogic Inc., our exclusive manufacturing partner, manages our safe production processes. To learn more, visit their website at www.clearlogicinc.com

In order to keep our customers comfortable and itch-free, we utilize 100% cotton thread on our Natural colored items. However, for the colored ones, we make use of a premium-quality, core-spun thread that combines a high-tenacity polyester filament core with a 100% cotton cover. 

Although it's a cotton-wrapped polyester core thread, the actual percentage of polyester core thread in our colored items is only a maximum of 1% per garment. If you're wondering about the quality and safety of our 100% cotton thread,  please see OEKO-TEX® STANDARD 100 Certification. For our poly-cotton spun thread, you may also view its certification here.

All the dyes used in our colored garments are Global Organic Textile Standard (GOTS) certified. The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria.

You can check the certifications of each material here. 

Yes! All our items are certified organic. We ensure that all the cotton used in our garments is organically grown and adheres to the Global Organic Textile Standard (GOTS). Our raw materials supplier duly complies with the Control Union Inspections & Certifications India Pvt. Ltd. - Navi Mumbai, one of the control unions accredited by the Global Organic Textile Standard (GOTS). 

GOTS is the stringent voluntary global standard for the entire post-harvest processing, which includes spinning, knitting, weaving, dyeing, and manufacturing of apparel and home textiles that are made with organic natural fibers. If you want to know how eco-friendly Cottonique is, you may read: How Eco-Friendly is Cottonique?

Polyacetal is the material we use to make plastic snaps and adjusters.

For our Melange Colors, we utilize GOTS-certified 100% Organic Cotton Yarn, knitted to become fabrics. As for hypoallergenic products dyed in Black, we use 100% Organic Cotton Fiber Dyed Yarn. 

You can check the certifications of each material here. 

Because we don't use chemicals to enhance the durability of our allergy-free organic cotton clothes, our products have less stretch or limited elasticity than standard cotton clothing. Therefore, we recommend our customers consult our size guide and consider ordering a larger size to accommodate any potential shrinkage.

Our items come in limited sizes, and you can find the available sizes on each item's page. If a certain size has been displayed with a slash in the middle, it means that the item has been sold out already. 

However, you can be the first to know when the size you wanted has been restocked by selecting your size and clicking the notify me when available option located at the left side portion of the product page. 

All our NATURAL colored products are completely dye-free, bleach-free, chemical-free, latex-free, and spandex free. However, we utilize special yarns for our colored collections like Black and Melange Colors. 

For our Melange Colors, we utilize GOTS-certified 100% Organic Cotton Yarn, knitted to become fabrics. As for our hypoallergenic products dyed in Black, we use 100% Organic Cotton Fiber Dyed Yarn. 

You can check the certifications of each material here. 

Note: If you have severe skin sensitivities, please opt for our NATURAL colored collection. 

We are mindful of the perils of utilizing harsh elastics in underwear products. Thus, Cottonique eliminates the use of harsh elastics like latex and spandex in waistbands and leg openings. 

However, for our hypoallergenic undergarments to be functional, we believe they need to offer a little bit of stretch without losing their overall ability to provide allergy-free comfort to our customers. That's the reason why we use a special elastic made with white rubber tape and wrapped in 100% organic cotton.

This latex-free and spandex-free elastic, made with one-third the thickness of standard rubber, achieves that stretchable feel and ensures an itch-free experience without natural rubber latex proteins that cause allergy symptoms. 

This special material also presents much higher endurance and quality elasticity without any harmful stuff. If you want to know more details about our special latex-free elastic, please see our Latex-Free Rubber Certification. You may also read our additional resource about our material here: We Use Latex-Free Rubber For You To Have That Itch-Free Day.

For our hypoallergenic undergarments to be functional, we believe they need to offer a little bit of stretch without losing their overall ability to provide allergy-free comfort to our customers. That's the reason why we use a special elastic made with white rubber tape and wrapped in 100% organic cotton.

This latex-free and spandex-free elastic, made with one-third the thickness of standard rubber, achieves that stretchable feel and ensures an itch-free experience without natural rubber latex proteins that cause allergy symptoms. 

This special material also presents much higher endurance and quality elasticity without any harmful stuff. If you want to know more details about our special latex-free elastic, please see our Latex-Free Rubber Certification. You may also read our additional resource about our material here: We Use Latex-Free Rubber For You To Have That Itch-Free Day. 

Those are actually cotton seeds inherent to natural cotton material. These are visible simply because we do not use any bleach or textile chemicals on our fabric. This is also to assure you that you are covered with the all-natural goodness of cotton.

Previously, our allergy-free organic cotton products are ziplocked and hot-sealed in a reusable Kraft paper stand-up pouch, laminated with layers of lightweight plastic film for durability and flexibility. However, we have made efforts to further reduce our ecological footprint through greener packaging.

In over a decade of working as an environmentally-conscious apparel brand, we have always embraced the idea of sustainability. Cottonique aims to take its environmental responsibility up a notch by introducing our “Earth-First Packaging.” 

This new compostable packaging consists of an inner layer made of PLA lining made from corn starch and a top layer made of Kraft paper. To significantly lessen the environmental impact of your wardrobe after use, you can take the following actions:

• Cut the packaging into strips. 
• Put the pieces into your compost pit/pile. 
• Watch it safely return to Mother Earth within 180 days. 

To know more about packaging, read: How Eco-Friendly is Cottonique?

What could be causing the cornstarch scent in our new eco-friendly packaging is the inner lining made from cornstarch-based PLA. This eco-friendly material is used to enhance sustainability and reduce the environmental impact of our packaging compared to non-renewable, petroleum-based plastics.

With the cornstarch-based PLA lining, our packaging leaves a smaller carbon footprint after use, promoting a more eco-conscious approach. So, if you notice the faint smell of cornstarch upon receiving your orders, worry not! It's a sign of nature at work—protecting the garments you love.

We sincerely apologize for the inconvenience you experienced with the hypoallergenic clothes you received from us. Quality is of utmost importance to us, and we strive to ensure that our products meet the highest standards.

However, in rare instances, unforeseen issues may arise during the manufacturing or shipping process, leading to defects in the items received. If you receive a damaged product, just send us pictures for documentation and follow our Return & Exchange Policy. We will send replacements free of charge.

We knit and finish our 100% organic cotton fabrics with water and heat (hydrothermal process). This means that we are able to control the shrinkage of the products without compromising the stretch of the fabrics.

This is a process unique to our brand, which eliminates the need to use any parabens or formaldehyde in the finishing process. This is not only beneficial to our customers but it also prevents contamination of the water supply.

To know more about how we handle our fabrics, please read: The Fabric.  

In the finishing process, there are no turpentine or oils used. Purity is at the heart of Cottonique's production process.

From fabric sourcing to final touches, we meticulously avoid bleaches, pesticides, irritants, formaldehyde, synthetic textiles, rubber, latex, spandex, polyester, and microplastics. Thus, Cottonique remains oil-free and turpentine-free.

In washing your product, we recommend that you use dermatologist-recommended organic-based detergents or fabric softeners. 

• Machine-wash at not more than 40C.
• Try to avoid the use of chemical-based softeners or chlorine bleach.
• Do not use fabric softeners and chlorine bleach.
• It's best to wash it with cold water.
  

Ultimately, we recommend seeking your dermatologist for what he or she may recommend.
You can also check our Product Care page for instructions regarding wash and care.

Cottonique products may experience minimal shrinkage due to the nature of 100% organic cotton fabric. However, since we do not use chemicals to enhance the resilience of our cotton, our hypoallergenic products are designed to have less shrinkage (5%) compared to traditional cotton garments.

Yes, most of our products, excluding knitted garments, can be safely dried in the dryer. Use the lowest setting on the dryer or the delicate setting, and please try to avoid using any artificial softeners.

In order to preserve the quality, retain shape, and maintain a continuous uncompromised allergy-free experience, we highly recommend hand-washing our organic cotton knitted garments at no less than 30°C with mild detergent. 

• If using the washing machine, gentle cycle only.
• Dry on a flat surface, avoiding direct sunlight. 
• Never wring or hang dry.