We would be happy to replace, exchange or make refunds to you in the unlikely event that you are not completely satisfied with your order within 14 days from delivery. However, due to hygienic reasons such must not be removed from their original packaging.
- Items that have been opened and returned back to us are not repacked but disposed in order to comply with our companies hygienic standards, because of this, items with a broken seal are only subject to replacement or exchange.
- Items in unopened (sealed) packaging may be fit for resale and can be returned to us for full refund or exchange.
- All items must be sent back to us at your cost, please note that this implies that you would be responsible for the cost of returning any merchandise to us.
Refunds will only be credited to the payment card or payment account used for the purchase before 40 days of the date order was placed. It is your responsibility to ensure that you take all necessary care when returning goods by post and obtain a proof of posting as we cannot be liable for any goods lost or damaged in transit.
Your rights under our return policy are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations Act 2000.