Return & Exchange Policy

We would be happy to replace, exchange or make refunds to you in the unlikely event that you are not completely satisfied with your order within 14 days from delivery. However, such must not be removed from their original packaging.

  • Items that have been opened and returned back to us are not repacked but disposed in order to comply with our companies hygienic standards, because of this items with a broken seal are only subject to replacement or exchange.
  • Items in unopened (sealed) packaging may be fit for resale and can be returned to us for either an exchange or a refund.
  • All items must be sent back to us at your cost, please note that this implies that you would be responsible for the cost of returning any merchandise to us.

Refunds will only be credited to the payment card or payment account used for the purchase before 40 days of the date order was placed. It is your responsibility to ensure that you take all necessary care when returning goods by post and obtain a proof of posting as we cannot be liable for any goods lost or damaged in transit.

Please fill out our return / exchange form (below) to return or exchange items.

NOTE: The form should be filled out before any request could be processed. 

The system will send you a separate email message with a general shipping label.  Please wait for that label before sending back the item/s.  This will be sent in the email address you registered when you made your order.  Print that and attach it to the return. 

 

Your rights under our return policy are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations Act 2000.

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