We would be happy to replace or exchange to you in the unlikely event that you are not completely satisfied with your order within 30 days from delivery. However, such must not be removed from their original packaging.

RETURN AND EXCHANGE

  • Items that have been opened and returned back to us are not repacked but disposed in order to comply with our companies hygienic standards. Because of this, items with a broken seal are only subject to replacement or exchange.
  • Items in unopened (sealed) packaging may be fit for resale and can be returned to us for either an exchange or a refund.
  • All items must be sent back to us at your cost. Please note that this implies that you would be responsible for the cost of returning any merchandise to us.

REFUNDS

Refunds will only be credited to the payment card or payment account used for the purchase within 40 days after the order was placed. It is your responsibility to ensure that you take all necessary care when returning goods by post and obtain a proof of posting as we cannot be liable for any goods lost or damaged in transit.

To complete your inquiry, email us your order number and the name of the item/s you want to return to customerservice@cottonique.com. We will then email you our return instructions and return shipping address, so you can ship the items.